Services and FAQ

FEATURED SERVICES

1. 
   
   
   RESTAURANT
2. 
   
   
   WELLNESS
3. 
   
   
   MINI CLUB

ONLY FOR WINTER ❄️ ❄️ ❄️

1. 
   
   
   SKY ROOM
2. 
   
   
   SHUTTLE SERVICE
3. 

WE GUARANTEE

1. 
   
   
   WIFI CONNECTION
2. 
   
   
   ELECTRONIC PAYMENT
3. 
   
   
   PHYSICAL ACCESSIBILITY

• Rooms: available in either carpeted or natural wooden flooring. Bathroom equipped with courtesy toiletries and a hairdryer. Both the room and bathroom are equipped with automated heating. The room also includes a safe.
• Internet: free wireless internet is available throughout the hotel and rooms.
• Children’s entertainment: suitable for small children including a variety of games for older children ( in the Winter months )
• Baby-sitting service on request: according to your needs (charged)
• Parking garage on request: free for guests staying in Suites.
• Ski storage: heated for the storage of skis, boots, and snowboards. Heating equipment – boot dryer
• Bicycle storage: covered and protected.
• Disabled access
• Useful services:
  • Fax service
  • Wake-up call
  • Room service

• Credit cards accepted: Visa, Master Card, Postepay, Bancomat, cash (no cheques accepted).
• Private ski shuttle (at a charge in Winter months)
• Packed lunch
• In-hotel ski instructor
  
• FREQUENTLY ASKED QUESTIONS – FAQs

• What time can you check in and out?
  Check in from 2pm onwards, check out by 10am.
• Is there a shuttle service?
  Yes, and the service is free to and from ski lifts with flexible times (in winter).
• Can we settle the bill upon arrival?
  Yes, of course.
• What languages are spoken at the reception?
  We speak Italian, English, and German.
• How many floors are there in the building? Is there an elevator?
  There are 5 floors and the hotel is of course equipped with an elevator.
• Are there rooms for quiet, private, romantic lodging?
  Yes, we offer Suites, Junior Suites, or Superior Suites upon request.
• How far away are the ski lifts and the town centre?
  300 metres away.
• Do the rooms have a balconies?
  Some rooms do have balconies, but others do not. Upon request
• Do you have non-smoking rooms?
  All rooms are non-smoking.
• Do the rooms have a TV? Are there international channels (Satellite or Cable)?
  Yes, there is satellite television in all rooms.
• Is there a telephone with a direct line in the rooms?
  Yes, there are direct line telephones.
• Is there an internet\e-mail point on the property?
  Yes, there is a small internet nook at the bar.
• Is there a swimming pool? At what times is it open?
  Yes, in the winter it is open from 10:30 to 12:00 and from 14:30 to 19:00.
  Yes, in the summer is open  from 15:30 to 19:00.
• Is there parking or a garage available?
  Yes, both are available but the garage is only on request and at a charge.
• What is the closest airport?
  The closest airports are Orio al Serio (BG) 127km away and Verona Valerio Catullo 177km away.
• Do you provide a shuttle service to/from the airport?
  No, we do not provide this service, however, there are transfers via the Fly Ski Shuttle.
• Where is the nearest bus stop?
  The public bus stop is 50m away.
• What is the nearest station?
  The nearest bus stations are in Mezzana (21 km from the pass) and in Edolo (30 km from the pass).
• Do you allow pets?
  No, unless pre-authorised at the time of booking (8€ daily), only for standard room
• Is there a restaurant on the property?
  Yes.
• Can I connect my own modem to use the internet from my room?
  No, this is not possible.